Terms of Service

Effective Date: September 18, 2026

Acceptance of Terms

By accessing or using the website, mobile applications, and software platform of CityMate AI, a division of Cityscape Enterprises Inc. (“the Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Use and all applicable laws and regulations in British Columbia and Canada. If you do not agree with any of these terms, you are prohibited from using or accessing this site and platform.

Scope of Platform & Services

CityMate AI provides enterprise communication software, automated messaging integrations, and AI workflow orchestration for service businesses, organizations, and independent contractors (“Clients” or “Users”).

  • Platform Functionality: Our services enable Clients to integrate third-party messaging channels (including Instagram Direct Messages and Facebook Messenger) to manage customer communication workflows.
  • Service Modifications: We reserve the right to modify, update, or discontinue platform features, API integrations, or software capabilities at any time.

Account Registration & Multi-Tenant Responsibilities

Account Security: Clients are responsible for maintaining the confidentiality of their login credentials and connected third-party access tokens.

Authorized Access: You agree that all activities occurring under your account or connected social media pages are your sole responsibility.

Prompt Notification: You must notify us immediately at info@citymateai.com of any unauthorized account access or security breach.

Intellectual Property

All platform software, website content, proprietary code, trade secrets, logos, and workflow orchestration logic are the exclusive intellectual property of Cityscape Enterprises Inc.

  • You may not modify, copy, reverse engineer, decompile, or mirror any software, code, or materials on any server without express written consent.
  • Nothing in these Terms grants Clients any ownership rights to the underlying CityMate AI platform or source code.

Acceptable Use & Conduct Rules

To maintain platform integrity and comply with partner policies (including Meta Platforms, Inc. and telecommunications providers), Clients agree NOT to:

  • Use the platform to transmit spam, unsolicited commercial messages, bulk DM campaigns, or automated harassment in violation of applicable laws or platform guidelines.
  • Connect accounts or send content that is fraudulent, defamatory, deceptive, or infringing on intellectual property rights.
  • Attempt to gain unauthorized access to our servers, infrastructure, or other Clients’ tenant data.
  • Violate Meta’s Platform Terms, Instagram Community Guidelines, or Apple/Google App Store policies while utilizing our messaging workflows.
    We reserve the right to suspend or terminate access to any account that violates these conduct rules.

Third-Party Services & API Dependencies

CityMate AI relies on third-party application programming interfaces (APIs) and infrastructure providers (including Meta Platforms, Inc. and cloud hosting services).

  • We are not liable for service interruptions, API rate limits, policy changes, or downtime caused by external third-party platforms.
  • Clients must maintain active, compliant accounts with relevant third-party platforms (e.g., Meta Business Accounts) to utilize integrated messaging features.

Limitation of Liability

In no event shall Cityscape Enterprises Inc., its directors, officers, or partners be liable for any indirect, incidental, consequential, or punitive damages (including loss of profits, revenue, data, or business operational delays) arising out of the use or inability to use the CityMate AI platform or services. All services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind.

Governing Law

Any claim, dispute, or legal proceeding relating to CityMate AI or these Terms shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Contact Information

For questions regarding these Terms of Use, please contact:
Legal Department
Cityscape Enterprises Inc. / CityMate AI
Surrey, British Columbia, Canada
Email: info@citymateai.com | Phone: 604-330-5188

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