Last Updated September 18, 2026
Who we are
CityMate AI is a specialized technology division of Cityscape Enterprises Inc. based in Surrey, British Columbia, Canada. Our website address is: https://citymateai.com. As an engineering-led consultancy with over 25 years of experience in telecom and IoT, we are committed to the highest standards of data integrity and transparency.
Data Collection & AI Processing
When you engage with our site, mobile applications, or integrated communication services, we collect data to provide bespoke AI-driven messaging solutions:
- Consultation Requests & Registration: We collect information provided in our contact forms or application onboarding (Name, Email, Phone Number, Business Details).
- Integrated Messaging Data: When interacting with connected business messaging channels (such as Instagram Direct Messages or Facebook Messenger), we process platform-provided identifiers (e.g., user IDs, handles), message text, and timestamp metadata to execute automated responses.
- Mobile Application Data & Device Permissions: When using the CityMate AI mobile application, we collect account details and system usage logs. Depending on enabled features, the app may request permissions for notifications, location services, and message handling.
- AI Service Logs: Communication data is processed via secure, enterprise-grade cloud infrastructure solely to facilitate automated workflows.
Cookies & Tracking
We use cookies to enhance your experience and analyze our site traffic as we prepare for national expansion:
- Technical Cookies: Necessary for the site to function, including security features required for business verification.
- Analytical Cookies: Used to understand visitor interaction with our service descriptions to improve delivery.
- Opt-out: You can manage your cookie preferences through your browser settings at any time.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g., videos, maps, or technical diagrams). Embedded content from third-party websites behaves in the exact same way as if the visitor visited the other site. These third parties (such as Google Maps or YouTube) may collect data about you in accordance with their own privacy policies.
Who we share your data with
We do not sell, rent, or trade your personal data. To provide our specialized platform services, we transmit data only to vetted enterprise partners:
- Social Media Platform Providers: Meta Platforms, Inc. (to enable integrated messaging APIs).
- Infrastructure & Cloud Partners: Encrypted cloud hosting, security, and automated workflow processing infrastructure.
- Communication Networks: Telecommunications and messaging gateway providers (such as Twilio).
- Legal Requirements: If required by law or to protect the safety and security of our systems and users.
How long we retain your data
Inquiries & Messaging Logs: Data from strategic assessments, contact forms, and conversation history is retained for as long as necessary to fulfill service requests or maintain the business relationship.
Administrative Data: We retain certain records as required for legal, tax, or security purposes according to Canadian regulatory standards.
What rights you have over your data
In compliance with PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:
- Request that we erase any personal data we hold about you.
- Request an exported file of the personal data we hold about you.
- Revoke permissions for connected social media or messaging platforms at any time.
User Data Deletion Instructions (Meta & Mobile Platforms)
If you interact with CityMate AI through connected social messaging channels (such as Instagram Direct Messages) or use our mobile applications, you have the right to request full account and data deletion at any time:
- Email Request: Contact our Privacy Officer at info@citymateai.com with the subject line “Data Deletion Request” and your account details or social handle (@username). We will purge all associated conversation logs and account tokens within 30 days.
- Revoking Access via Meta: Go to your Facebook/Instagram Settings & Privacy -> Settings -> Apps and Websites -> Locate CityMate AI -> Click “Remove” to revoke active API tokens.
Where your data is sent
Visitor inquiries may be checked through an automated spam detection service. Data processed for our AI communication agents is transmitted through secure, encrypted channels to our enterprise infrastructure partners.
Contact Information
For privacy-specific inquiries or data deletion requests, please contact:
Privacy Officer
Cityscape Enterprises Inc. / CityMate AI
Surrey, British Columbia, Canada
Email: info@citymateai.com | Phone: 604-330-5188